1. Detailed description of goods and/or services
Eco Solutions is a business in the home and body product industry that produces home and body products for direct resale.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3-4 days and delivery confirmed by way of sms/email stating the order number,the mode of delivery (postal, courier company,etc,,) and reference number for that delivery for tracking purposes.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Eco Solutions is subject to availability. In cases of unavailability, Eco Solutions will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25% administration fee.
5. Customer Privacy policy
Eco Solutions shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Eco Solutions bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Eco Solutions via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Eco Solutions separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency isSo uth African Rand (ZAR).
10. Responsibility
Eco Solutions takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Eco Solutions chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
Eco Solutions may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Eco Office Solutions (Pty_ Ltd, a private company based in South Africa trading as
Eco Solutions and with registration number 2016/396679/07
and Yvette Kelly
Director
14. Eco Solutions contact details
Company Physical Address: Viking Road, Valhalla,Pretoria, 0185
Email: admin@eco-solutions.co.za Telephone: 082 370 3791